The access to the customer and technical support that a shared hosting company provides can tell you a lot for the services which they supply as well. In the event that you are allowed to use only email messages and / or tickets, you have most likely found some reseller not the web hosting provider. If this is the case, you will have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get hold of the actual website hosting company for extra help. If the provider offers you different ways of communication with fast response time which are available anytime, they are almost certainly the top provider, not just a reseller. Which means that you'll benefit from prompt assistance and excellent support since they will have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally better to contact your hosting company directly by using your preferred method of communication.
24/7 Customer Support in Shared Hosting
All our shared hosting service
include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions well before you make an order or you are an existing client and you have any question or a issue, you're able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters which need additional time to research and deal with. In contrast to a number of other website hosting service providers, our trouble tickets have a warranted maximum reply time of just 1 hour, thus regardless of what the problem is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you will be able to reap the benefits of our 24/7 support services even on official holidays. All of your web sites will be available constantly and so will we. With numerous contact options, you are able to pick the easiest approach to get in touch with us and learn more about our services in case you do not have an account yet, or get assistance in case you are already one of our customers. You can give us a call, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour reply time warranty, although it hardly ever takes more than 20 minutes to receive assistance whatever the nature of the trouble. Using our customer and tech support services, we are there for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Servers
When you use our VPS service
, you will not ever need to wait for more than an hour to receive help for any type of issue that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets that you open from your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries globally plus a live chat service where we can help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the numerous methods of communication, so whatever your question or issue is, there's always someone to help you out without delay. When you need help with third-party software, that you cannot install or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply feature 24/7 support via numerous methods of communication and with a one-hour max reply time guarantee. When you want to find out more about the plans or you have some billing or general questions, you're able to phone one of the local numbers that we have around the globe or you may use our live chat service and speak to a live agent. For solely technical problems that need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, since these channels are more appropriate to keep track of a given issue. The response time for them rarely surpasses 30 mins, so that you can forget all about having to wait for a whole day to receive help. The support service is available for all the server-related issues, which includes the pre-installed software. In case you need assistance for third-party applications, you can consider ordering the Managed Services upgrade that we offer with all of the packages.