Although this is not the mainaspect to help you recognize a dependable shared hosting supplier from a bad one and a reseller from a real provider, being able to call and consult with a live person is an indicator that you aren't using the services of a one-person service provider and that you can get in touch with somebody if you're in need of help. The telephone support for web hosting services may range from common to dedicated, so the issues which can be resolved through a phone call differ based on the specific supplier. In most cases, these issues are simpler and include billing or first level tech issues since more difficult tasks usually need a support ticket where both you and the administrators can follow what's going on with a specific situation. Nonetheless, having the option to phone call your service provider can save you considerable time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.
Phone Support in Shared Hosting
Since we have live telephone support 14 hrs a day, you'll be able to contact us and consult with one of our customer support representatives to learn more about any of the shared hosting service that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we have telephone numbers on 3 different continents so you will be able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you can call us about general and billing matters, and even about some technical issues. If the problem is strictly technical or it requires longer time to handle, you'll have to use our ticketing system, which will allow both you and our technical support crew to monitor the info provided by both sides.
Phone Support in Semi-dedicated Servers
If you want additional info regarding the Linux semi-dedicated service that we provide, you have the option to call one of the three support lines that we have around the world - in the United States of America, the UK and Australia. Thus, you are able to check ahead of time if our solutions are appropriate for your web sites. In case you are already our client and you own a semi-dedicated account, you have the option to contact us over the phone for fourteen hours a day about any kind of billing or general queries. For strictly tech problems you'll be able to take advantage of our ticketing system and contact our tech support because someissues simply need more time to be taken care of, still we can help you over the phone with quite a few minor tech problems as well, saving you efforts and time.