Should you ever experience a problem with your site and be incapable of rectifying it yourself, ask the respective hosting provider’s tech support staff to help you bring the site back online. A swift resolution would be the best-case scenario, but lots of hosting companies respond within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be fixed quickly, your website may not function correctly or it may not be reachable whatsoever for a longer interval, so you may lose prospective clients since it is pretty unlikely that anybody would ever come back to a site that is inoperational. Hence, you need to make certain not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a script update does not go as planned or you delete something by accident, for example, the website should be fixed promptly so as to prevent long downtime.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting service
come with a one-hour response time guarantee, which implies that no matter what enquiry or complication you might have, we’ll always be there to assist you. As it is, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both pre-sales and technical matters. Our client care staff representatives will be at your service 24x7, even on holidays and weekends, which means that you will receive quick support at all times. We understand precisely how costly time can be, so by the time we respond to your email or ticket, we will have examined the issue and, if we haven’t figured out a solution, we will provide you with more info on what you have to do on your end – when the case necessitates this. With our support services, you can be certain that there will be someone to lend you a hand right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a trouble ticket through your hosting Control Panel or send an email regarding your semi-dedicated server
, you will receive an answer within maximum 1 hour. You can contact us whenever you need in regards to technical, billing or general matters and due to the fact that we will be at your service 24/7/365, you’ll invariably get support in no time. Depending on the specific question or issue, we will provide you with more information, fix the complication if it has been caused by something that is within our reach or inform you what to do on your end in case you need to edit a certain setting for an Internet app that we cannot access. You can just forget about waiting around for an entire day for each and every response. In fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.