When your web hosting provider supplies live chat support, you will be able to speak to a representative live and learn helpful information or get a problem resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with Internet connection, so you will not pay any rates when you're in a different country or state. In addition, it will be much simpler to copy and paste data like domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The live chat is also a much faster way to contact your website hosting provider's support team compared to using a ticketing system. Last, but not least, when some trouble requires more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, therefore you will not lose time - something that's not possible in case you're on the phone.
Live Chat Support in Shared Hosting
As part of the support services that we provide for all our shared hosting service, we've live chat support which is online all the time, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, because we can assist you with all kinds of things, ranging from giving you common info on our services in case you are not a customer yet and you are considering to purchase one of the plans, to assisting you with creating an email account in an e-mail client. Some problems are more complex and time-consuming, therefore you will need to use the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every single day, even on weekends and holidays. It is the perfect way to find out more information about our Linux semi-dedicated service in case you do not have an account yet or to get a problem resolved in case you are a customer and our customer care agents will assist you quickly regardless of the time of the day you join the chat. In case you're hestitating which plan is more suitable for your sites, if you need advice whether you should order a particular upgrade and how to order it or in case you've got troubles setting up an e-mail account on your computer, you can get in touch with us and we will supply you with the needed details at once. The live chat is online even after our phone lines go off for the day, so if you have an account with us, you can be certain that you will always enjoy instant assistance with any question or trouble that pops up.