When your web hosting provider supplies live chat support, you will be able to speak to a representative live and learn helpful information or get a problem resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with Internet connection, so you will not pay any rates when you're in a different country or state. In addition, it will be much simpler to copy and paste data like domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The live chat is also a much faster way to contact your website hosting provider's support team compared to using a ticketing system. Last, but not least, when some trouble requires more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, therefore you will not lose time - something that's not possible in case you're on the phone.
