There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a trouble ticket system. It’s the least complicated channel of correspondence for a number of reasons. In the event that no technical support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy & paste large bits of info without needing to worry about misprints, and if a specific problem requires more time to be solved or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, so if you need to provide information or to follow instructions, you will have to use at least two different systems and this number may grow if you want to manage several domains. On top of that, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.