There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a trouble ticket system. It’s the least complicated channel of correspondence for a number of reasons. In the event that no technical support staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy & paste large bits of info without needing to worry about misprints, and if a specific problem requires more time to be solved or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, so if you need to provide information or to follow instructions, you will have to use at least two different systems and this number may grow if you want to manage several domains. On top of that, lots of web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our shared hosting service isn’t separate from the web hosting account. It’s part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it whenever you like with only a couple of clicks, without having to leave your hosting account. The ticketing system features a quick-search box, so you can track down de facto any support ticket that you have opened in the past, if you need it. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to handle a particular issue before you actually send a ticket. The ticket response time is maximum 1 hour, which suggests that you can receive timely assistance at any moment and in case our customer service team suggests that you should do something in your hosting account, you can do it instantaneously without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more convenient to manage everything in one single place, which is the reason why we’ve implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which is available with each semi-dedicated server package. This will enable you to manage the communication with our customer service staff along with your web space, which implies that you won’t need to remember one more username for some other admin console. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you are browsing the files hosted in your semi-dedicated account. You can also look through older tickets using a clever search functionality or read relevant knowledgebase articles, which offer solutions to common problems. The built-in trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you out.