Many individuals who begin using their very first hosting account, or switch companies, normally have enquiries with respect to how specific things are completed or run into difficulties when setting up different things such as emails, website settings, and so on. That is the reason why, some web hosts have prepared documentation with common questions and issues in order to help their customers get information quickly and easily. Consequently, the help desk team can focus on actual problems that some clients may be experiencing, as the solution for the minor things will be available on the web and clients will be able to easily resolve them without getting in touch with the help desk staff. Having detailed documentation is quite important, particularly for new customers without any experience whatsoever, since the web hosting service entails heaps of functions and many people can get perplexed about what to do. A good knowledge base can both help you execute the procedures that you need and get to know how the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting
packages feature an elaborate knowledge base where you can find information on all the obstacles that you might possibly encounter and their resolutions. You can get to know how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to proceed if the settings of your mail client are correct, but you aren’t able to send emails, for example. We have tried our very best to be as thorough as possible and to encompass all possible options so as to help you save time and efforts and to offer you different solutions for each and every problem. The knowledge base includes educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, while if you’d like to browse through the whole article archive, you should visit the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated service
, will permit you to access the extensive online support documentation that we’ve compiled for you. The articles themselves offer generic info on our hosting services, how-to tutorials about the various functions that you can use, together with troubleshooting guidelines that can help you resolve common problems that you may run into. The topics that we’ve included encompass more or less everything, from simple things such as how to host a brand new domain
in the account, to more elaborate ones such as which SSH commands can be executed on the semi-dedicated servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available on the right side of the page that you are on, whereas the complete article archive can be accessed through the all-encompassing Help section.