Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Response Warranty

  • Our client assistance Department is available day–and–night to reply to every one of your help requests. Every ticket you submit to us shall be resolved within maximum sixty minutes. If your problem calls for aid from one of our administrators, we are going to send the ticket to the person on duty and will notify you that the issue is being taken care of.

  • Top quality support service
  • Expert Tech Assistance Service

  • Our customer support Dept will be online for you 24/7/365 to to respond to all assistance demand tickets that you send to us. We offer technical help and support for the applications that are pre–configured on your web server. These include our custom developed Online Control Panel, the preferred Operating System as well as the server admin panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • In the Online Control Panel that is included 100% free with the virtual server, you can easily find an instructive Help section, consisting of everything you need to be informed about when managing your internet sites and programs. We have integrated a wide selection of how to articles and reviews and video guides that illustrate the standard website administration tasks in an understandable manner.