An Intuitive Help Center
You will find nearly all the answers to your questions in the user–friendly Help Center section incorporated into your Online Control Panel. It includes an exhaustive knowledge base with frequently asked questions and comprehensive help articles contributed by our seasoned tech support staff.
We have compiled a selection of educational video tutorials that visually display how you can fix a typical problem related to your shared hosting service account. You can find the training videos in the Help section.
A One–Hour Support Ticket Response Guarantee
Our semi–dedicated servers are backed up by a 24x7 client support service and come with a 1–hour response guarantee. Our qualified customer service technicians will be online for you 24/7/365 and will sort out any issue that you may stumble upon within less than 60 minutes after the technical support ticket submission. Normally, a response will be given to you within 20 minutes.