A One–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for any ticket or e–mail that you send to the client support team. We’ll rapidly respond to all the typical enquiries and forward the issue to our server admins in case additional assistance is needed. If you take advantage of the Managed Services package, we will perform any of the included server management services at a time that has been agreed upon in advance.
A Topflight Help Desk Support Service
Our help desk support staff will be online for you 24–7 if you require assistance with our Online Control Panel or with any of the applications that we preinstall on your behalf on the dedicated web hosting server. What is more if you require assistance tackling all the standard admin tasks on your dedicated web hosting server, you can have a look at our Managed Services package, that includes data backup hard disk space, OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Every dedicated server is fitted out with our free–of–charge Online Control Panel, which offers a comprehensive knowledge base and a selection of instructional video tutorials. Whenever you need help while working with the Online Control Panel, just push the Help or Videos buttons in the upper right corner.