A 99.9% Server Uptime
We have built our shared hosting system using reliable hardware and significantly modified software. Our sysadmins have installed a customized version of SELinux on all our machines in order to guarantee the highest level of safety and reliability. We have added several denial–of–service prevention mechanisms in addition to powerful firewalls to make sure our network is impregnable and safe.
Our shared hosting service packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
If you wish to provide a first–class hosting service, you can scarcely lean on the default network configuration in a datacenter. We have built our very own custom internal network in an attempt to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, no matter which datacenters you opt for: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of an assured 99.9% network uptime. And this guarantee is available with all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to minimize all potential risks with our cloud hosting plans and regardless of the fact that we provide premium technical support, there are situations when the customer is just not happy with what we are offering. Or he needs to upgrade to a more powerful hosting service, such as a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully happy, we will give you your money back.
24/7 Technical Support
If you have ever been forced to wait around for hours for a response, you know how annoying this can be, especially if your site is at stake. That is why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be available to you and they’ll reply to you in under an hour. And the best thing is that their average ticket response time is well under twenty minutes!